# Freshdesk + Amazon S3

> Store data as Parquet on S3 Iceberg with Erathos. Sync Freshdesk data with Erathos — an incremental, no-code pipeline with observability.

Source: https://www.erathos.com/en/pipelines/freshdesk-amazon-s3
Em português: https://www.erathos.com/pipelines/freshdesk-amazon-s3

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help companies manage and automate support operations.

With Erathos, you can integrate Freshdesk data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process to your data lake and makes it possible to combine that data with other sources. That way, your time goes toward what really creates value — extracting insights and making data-driven decisions.

### Which Freshdesk data does Erathos sync with Amazon S3?

The integration automatically syncs Freshdesk's key objects:

- **Tickets and support requests** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and ticket reasons
- **Satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Freshdesk with Amazon S3?

With Amazon S3 and Iceberg, your data is stored as Parquet files with support for time travel and schema evolution — ready to be queried with Athena, Spark, Trino, or any query engine in your stack. Ideal for low-cost archival and ML feature stores.

### How it works

Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Amazon S3. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket. Each run is logged with full observability: runtime, rows processed, errors with context, and alerts via Slack or email.

## Freshdesk data in Amazon S3 in minutes

### Ready-to-use Freshdesk connector

Connect Freshdesk to Amazon S3 and automatically export data. Centralize customer support data for analysis—no spreadsheets, no scripts.

### Complete control over your Freshdesk pipelines

Configure the schedule, frequency, and sync type at the table level. Configure partitioning, file format, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — without full bucket rewrites.

### End-to-end observability

Stop finding out about Freshdesk issues only after the business team complains. Every run is logged with execution time, processed rows, and error context. Get automatic alerts via Slack, Discord, or email as soon as something goes off track — so your data stays fresh for analysis.

## Centralizing Freshdesk data in Amazon S3 has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, agents, and support metrics in Amazon S3 — always up-to-date data, full observability for every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### What Freshdesk data does Erathos sync to Amazon S3?

Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.

### How often does Erathos sync data from Freshdesk to Amazon S3?

You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed on each run, keeping the Freshdesk pipeline efficient and Amazon S3 costs predictable.

### What happens if a Freshdesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Amazon S3 and start syncing right away — no credit card required.