# Freshchat + Snowflake

> Centralize Freshchat tickets, conversations, and interactions in Snowflake with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/freshchat-snowflake
Em português: https://www.erathos.com/pipelines/freshchat-snowflake

Freshchat is a messaging and live chat platform designed to facilitate communication between businesses and customers. Snowflake, on the other hand, is a serverless Big Data solution developed by Google, providing robust large-scale data storage and analytics capabilities.

With Erathos, you can integrate Freshchat data into Snowflake in just a few minutes. Our platform handles the entire data movement process from Freshchat to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Freshchat data does Erathos sync to Snowflake?

The integration automatically syncs key Freshchat objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, violations, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Freshchat to Snowflake?

In Snowflake, you can combine Freshchat data with other sources using elastic compute, without resource contention between different teams querying the same data at the same time.

### How it works

Erathos connects to Freshchat via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Freshchat connector

Connect Freshchat to Snowflake in minutes. Tickets, interactions, SLAs, and agent data synced automatically — ready for analysis with zero manual pipelines.

### Complete control over your Freshchat pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

No more finding out about Freshchat failures when the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — SLAs and satisfaction metrics always stay up to date.

## Centralizing Freshchat data into Snowflake has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you can automatically centralize tickets, interactions, SLAs, and customer service data directly into Snowflake — keeping your support data always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse — with full observability into every execution, zero maintenance, and none of the opacity of traditional market tools.

### What Freshchat data does Erathos sync to Snowflake?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Freshchat to Snowflake. Custom ticket fields and ticket categories are also automatically exported.

### How often does Erathos sync data from Freshchat to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Freshchat pipeline efficient and Snowflake costs predictable.

### What happens if a Freshchat sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshchat connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Snowflake and start syncing immediately — no credit card required.