# Freshchat + Redshift

> Integrate data into Redshift with Erathos. Sync Freshchat data with Erathos, an incremental, no-code pipeline with full observability.

Source: https://www.erathos.com/en/pipelines/freshchat-redshift
Em português: https://www.erathos.com/pipelines/freshchat-redshift

Freshchat is a messaging and live chat platform designed to make communication between businesses and customers easier.

With Erathos, you can integrate Freshchat data into Redshift in just a few minutes. Our platform handles the entire data movement process into your AWS data warehouse and makes it possible to combine that data with other sources. That means your time is spent on what really creates value — uncovering insights and making data-driven decisions.

### What Freshchat data does Erathos sync with Redshift?

The integration automatically syncs Freshchat's main objects:

- **Tickets and cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and case reasons
- **Customer satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Freshchat with Redshift?

In Redshift, you connect this data to the AWS ecosystem — QuickSight for dashboards, SageMaker for ML, and S3 as staging. A columnar storage engine optimized for petabyte-scale analytics queries with predictable billing. Ideal for teams already running on AWS.

### How it works

Erathos connects to Freshchat through the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Redshift. The sync uses an incremental approach that processes only new or updated records — keeping Redshift costs predictable. You choose the sync frequency, the objects to sync, and the target schema. Every run is logged with full observability: execution time, rows processed, and alerts via Slack or email.

## Freshchat data in Redshift in minutes

### Ready-to-use Freshchat connector

Connect Freshchat to Redshift and automatically export data. Centralize customer support data for analysis — no spreadsheets and no scripts.

### Full control over your Freshchat pipelines

Set the schedule, frequency, and sync type at the table level. Set the frequency and sync type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch and with predictable AWS costs.

### End-to-end observability

Stop finding Freshchat failures only after the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment something goes off track—so your analytics always have fresh data.

## Centralizing data from Freshchat into Redshift has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you automatically centralize conversations, tickets, and support metrics in Redshift — always up-to-date data, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### What Freshchat data does Erathos sync to Redshift?

Erathos syncs Freshchat tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling end-to-end support analytics.

### How often does Erathos sync data from Freshchat to Redshift?

You can set the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed on each run, keeping the Freshchat pipeline efficient and Redshift costs predictable.

### What happens if a Freshchat sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshchat connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Redshift and start syncing right away — no credit card required.