# Freshchat + ClickHouse

> Centralize Freshchat tickets, conversations, and interactions in ClickHouse with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/freshchat-clickhouse
Em português: https://www.erathos.com/pipelines/freshchat-clickhouse

Freshchat is a messaging and live chat platform designed to facilitate communication between companies and customers. ClickHouse, in turn, is a high-performance column-oriented database management system that provides robust storage and analytical capabilities for data at scale.

With Erathos, you can integrate Freshchat data into ClickHouse in just a few minutes. Our platform handles the entire process of moving data from Freshchat to your analytical environment, allowing you to blend it with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Freshchat data does Erathos sync with ClickHouse?

The integration automatically syncs key Freshchat objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Freshchat with ClickHouse?

In ClickHouse, you can run OLAP queries on your Freshchat data in milliseconds, making it ideal for high-concurrency dashboards and high-volume time-series analysis.

### How it works

Erathos connects to Freshchat via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Freshchat connector

Connect Freshchat to ClickHouse in minutes. Sync tickets, interactions, SLAs, and agent data automatically — ready for analysis with zero manual pipelines.

### Complete control over your Freshchat pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

No more finding out about Freshchat failures when the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — SLAs and satisfaction metrics always stay up to date.

## Centralizing Freshchat data into ClickHouse has never been easier

Erathos is a data ingestion platform for support and data teams. With the Freshchat connector, you automatically centralize tickets, interactions, SLAs, and customer service data in Clickhouse — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse — with full observability into every execution, zero maintenance, and none of the opacity of traditional market tools.

### What Freshchat data does Erathos sync to Clickhouse?

Erathos syncs Freshchat tickets, interactions, agents, SLAs, tags, and satisfaction ratings (CSAT) directly to ClickHouse. Custom ticket fields and service categories are also exported automatically.

### How often does Erathos sync data from Freshchat to ClickHouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping your Freshchat pipeline efficient and Clickhouse costs predictable.

### What happens if a Freshchat sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshchat connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Freshchat to Clickhouse and start syncing immediately — no credit card required.