# Freshchat + Azure Synapse > Centralize Freshchat tickets, conversations, and interactions into Azure Synapse with Erathos. Start for free. Source: https://www.erathos.com/en/pipelines/freshchat-azure-synapse Em português: https://www.erathos.com/pipelines/freshchat-azure-synapse Freshchat is a messaging and live chat platform designed to facilitate communication between businesses and customers. Azure Synapse, in turn, is a serverless Big Data solution developed by Microsoft that provides robust data warehousing and large-scale data analytics capabilities. With Erathos, you can integrate Freshchat data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process from Freshchat to your analytical environment, allowing you to blend your data with other sources in your Data Warehouse. This keeps your focus on what actually drives value — extracting valuable insights and making more data-driven decisions. ### What Freshchat data does Erathos sync to Azure Synapse? The integration automatically syncs key Freshchat objects: - **Tickets** — status, priority, assignee, and resolution time - **Interactions** — messages, replies, and conversation history - **Agents** — individual performance and workload - **SLAs** — compliance, breaches, and metrics by category - **CSAT** — satisfaction ratings and customer feedback - **Tags and categories** — taxonomy of contact reasons ### Why sync Freshchat to Azure Synapse? In Azure Synapse, you integrate Freshchat data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale. ### How it works Erathos connects to Freshchat via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every execution is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Out-of-the-box Freshchat connector Connect Freshchat to Azure Synapse in minutes. Automatically sync tickets, interactions, SLAs, and agent data — ready for analysis without manual pipeline engineering. ### Complete control over your Freshchat pipelines Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use. ### End-to-end observability No more finding out about Freshchat failures when the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expected behavior — SLAs and satisfaction metrics always stay up to date. ## Centralizing Freshchat data in Azure Synapse has never been easier Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Azure Synapse — keeping your support data always ready for analysis and dashboards. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse — with full observability into every execution, zero maintenance, and none of the opacity of traditional market tools. ### What Freshchat data does Erathos sync to Azure Synapse? Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Freshchat to Azure Synapse. Custom ticket fields and support categories are also automatically exported. ### How often does Erathos sync data from Freshchat to Azure Synapse? You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Freshchat pipeline efficient and your Azure Synapse costs predictable. ### What happens if a Freshchat sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the Freshchat connector? Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Azure Synapse and start syncing immediately — no credit card required.