# Freshchat + Amazon S3

> Store data as Parquet in S3 and Iceberg with Erathos. Sync Freshchat data with Erathos, an incremental, no-code pipeline with observability.

Source: https://www.erathos.com/en/pipelines/freshchat-amazon-s3
Em português: https://www.erathos.com/pipelines/freshchat-amazon-s3

Freshchat is a messaging and live chat platform designed to make communication between businesses and customers easier.

With Erathos, you can integrate Freshchat data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process into your data lake and lets you combine that data with other sources. That way, your time goes toward what really creates value — extracting insights and making data-driven decisions.

### Which Freshchat data does Erathos sync with Amazon S3?

The integration automatically syncs the main Freshchat objects:

- **Tickets and support cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and case reasons
- **Satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Freshchat with Amazon S3?

With Amazon S3 and Iceberg, your data is stored as Parquet files with time travel and schema evolution support — ready to be queried with Athena, Spark, Trino, or any query engine in your stack. Ideal for low-cost archiving and ML feature stores.

### How it works

Erathos connects to Freshchat through the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Amazon S3. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket. Each run is logged with full observability: execution time, processed rows, contextual errors, and alerts via Slack or email.

## Freshchat data in Amazon S3 in minutes

### Ready-to-use Freshchat connector

Connect Freshchat to Amazon S3 and automatically export data. Centralize customer support data for analysis—no spreadsheets, no scripts.

### Full control over your Freshchat pipelines

Configure the schedule, frequency, and sync type at the table level. Configure partitioning, file format, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — without full bucket rewrites.

### End-to-end observability

Stop finding Freshchat failures only after the business team complains. Every run is logged with execution time, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment something goes off track—so your analytics always have fresh data.

## Centralizing Freshchat data in Amazon S3 has never been so simple

Erathos is a data ingestion platform built for support and data teams. With the Freshchat connector, you can automatically centralize conversations, tickets, and support metrics in Amazon S3 — always up-to-date data, with full observability into every run and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshchat to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### What Freshchat data does Erathos sync to Amazon S3?

Erathos syncs Freshchat tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling end-to-end support analytics.

### How often does Erathos sync data from Freshchat to Amazon S3?

You can configure sync frequency at the table level, from every 5 minutes to daily. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshchat pipeline efficient and Amazon S3 costs predictable.

### What happens if a Freshchat sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshchat connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshchat to Amazon S3 and start syncing right away — no credit card required.