# CustomerX + Azure SQL Server

> Move customer, account health, and CS metrics from CustomerX to Azure SQL Server with Erathos. Incremental, no-code ELT pipeline with full observability. Start free.

Source: https://www.erathos.com/en/pipelines/customerx-azure-sql-server
Em português: https://www.erathos.com/pipelines/customerx-azure-sql-server

CustomerX is a Customer Success platform that helps companies manage customer relationships, optimizing processes like onboarding, retention, and revenue expansion through automation, health scores, and integrations with various tools. Snowflake is a cloud-based platform for data warehousing, integration, and analytics, offering scalability, flexibility, and cost efficiency.

With Erathos, your CustomerX data lands in Azure SQL Server already normalized in relational tables, ready to feed Power BI reports or internal applications already running in the Microsoft ecosystem.

### What CustomerX data does Erathos sync with Snowflake?

The integration automatically syncs key CustomerX objects:

- **Customer Health (Health Score)** current score and historical changes
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement metrics
- **Churn Risks** alerts, signals, and actions taken
- **Segments** customer classification and segmentation criteria
- **Interactions** meetings, QBRs, and CS contact history

### Why sync CustomerX with Azure SQL Server?

In Azure SQL Server, you integrate CustomerX data into the Microsoft ecosystem, using Power BI for executive dashboards and Azure Data Factory for orchestrating broader pipelines.

### How it works

Erathos connects to CustomerX via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Azure SQL Server costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if something goes wrong.

## CustomerX data in Azure SQL Server in minutes

### CustomerX Connector Ready to Use

Connect CustomerX to Azure SQL Server and automatically export data. Centralize customer success information for analysis — no spreadsheets and no scripts.

### Full control over your CustomerX pipelines

Set the sync schedule, frequency, and type at the table level. Configure sync frequency and type per table. Erathos uses intelligent UPSERT on Azure SQL Server — ensuring data consistency and native integration with Power BI and the Microsoft ecosystem.

### End-to-end observability

Stop finding out about CustomerX failures only when the business team complains. Every run is logged with run time, rows processed, and error context. Automatic alerts via Slack, Discord, or email as soon as anything goes off track — so your analytics always have fresh data.

## Centralizing CustomerX data in Azure SQL Server has never been easier

Erathos is a data ingestion platform built for sales and data teams. With the CustomerX connector, you automatically centralize customer data, account health, and customer success metrics in Azure SQL Server — always up to date, with full observability into every run and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like CustomerX to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box opacity you get from traditional market tools.

### Which CustomerX data does Erathos sync to Azure SQL Server?

Erathos syncs CustomerX’s health scores, NPS, customer journey, activities, product usage, and churn alerts with your Data Warehouse, enabling deep retention analysis.

### How often does Erathos sync CustomerX data to Azure SQL Server?

You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization — only new or updated records are processed on each run, keeping CustomerX's pipeline efficient and Azure SQL Server costs predictable.

### What happens if a CustomerX sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the CustomerX connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect CustomerX to Azure SQL Server and start syncing right away — no credit card required.