# CustomerX + Amazon S3 > Move customer health, NPS, and CustomerX usage data to Amazon S3 with Erathos. Analyze retention and churn with reliable pipelines and full observability. Source: https://www.erathos.com/en/pipelines/customerx-amazon-s3 Em português: https://www.erathos.com/pipelines/customerx-amazon-s3 CustomerX is a Customer Success platform that helps companies manage customer relationships, optimizing processes such as onboarding, retention, and expansion revenue through automations, health scores, and integrations with various tools. Snowflake is a cloud-based platform for data storage, integration, and analysis, offering scalability, flexibility, and cost efficiency. With Erathos, your CustomerX data arrives at Amazon S3 in organized, query-ready files, without your team having to write a single ETL script. This paves the way for queries via Athena or Spark and for archiving complete history without the cost of a traditional data warehouse. ### What CustomerX data does Erathos sync with Snowflake? The integration automatically syncs key CustomerX objects: - **Customer health (Health Score)**: current score and historical trends - **NPS**: responses, detractors, passives, and promoters - **Product usage**: features used, frequency, and engagement - **Churn risks**: alerts, signals, and actions taken - **Segments**: classification and customer segmentation criteria - **Interactions**: meetings, QBRs, and CS contact history ### Why sync CustomerX with Amazon S3? In Amazon S3, CustomerX data is available in open formats, ready for querying via Athena, Spark, or any analytics engine, without being locked into a specific data warehouse. ### How it works Erathos connects to CustomerX via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Amazon S3 costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### CustomerX connector ready to use Connect CustomerX to Amazon S3 and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines. ### Total control over your CustomerX pipelines Configure the frequency, partitioning, and format of files generated in S3. Data arrives organized by date and time—ready for Athena, Spark, or any tool. ### End-to-end observability No more finding out CustomerX is failing when the business team complains. Every job run is logged with runtime, rows processed, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — so your health scores and retention data stay reliable. ## Centralizing CustomerX data in Amazon S3 has never been easier Erathos is a data ingestion platform for Customer Success and data teams. With the CustomerX connector, you automatically sync customer health, NPS, product usage, and churn data to Amazon S3—with full observability into every run and smart alerts. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like CustomerX to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools. ### What CustomerX data does Erathos synchronize to Amazon S3? Erathos syncs customer health data, NPS, product usage, segments, churn risk, and CustomerX interactions to Amazon S3. Engagement scores and metrics are also automatically exported. ### How often does Erathos synchronize data from CustomerX to Amazon S3? You can configure the sync frequency from every 5 minutes up to once a day, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the CustomerX pipeline efficient and Amazon S3 costs predictable. ### What happens if a CustomerX synchronization fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the CustomerX connector? Yes. Every Erathos connector includes a 14-day free trial. Connect CustomerX to Amazon S3 and start syncing immediately—no credit card required.