# CustomerX + Snowflake

> Bring customer health data, NPS, and Customer X usage into Snowflake with Erathos. Incremental, no-code pipeline with full observability. Start free.

Source: https://www.erathos.com/en/pipelines/customer-x-snowflake
Em português: https://www.erathos.com/pipelines/customer-x-snowflake

CustomerX is a Customer Success platform that helps companies manage customer relationships, optimizing processes like onboarding, retention, and revenue expansion through automations, health scores, and integrations with multiple tools. Snowflake is a cloud-native data platform for data storage, integration, and analytics, offering scalability, flexibility, and cost efficiency.

With Erathos, your CustomerX data arrives in Snowflake ready for secure sharing across teams, zero data duplication, and without competing for compute resources with other workloads.

### What CustomerX data does Erathos sync to Snowflake?

The integration automatically syncs key CustomerX objects:

- **Customer Health (Health Score)** current score and historical changes
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement
- **Churn Risks** alerts, signals, and mitigation actions
- **Segments** customer classification and segmentation criteria
- **Interactions** meetings, QBRs, and CS touchpoint history

### Why sync CustomerX to Snowflake?

In Snowflake, you can combine CustomerX data with other sources using elastic compute, preventing resource contention among different teams querying the same data simultaneously.

### How it works

Erathos connects to CustomerX via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Customer X connector ready to use

Connect Customer X to Snowflake and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success powered by reliable, observable pipelines.

### Total control over your Customer X pipelines

Configure schedule, frequency, and sync type by table. Incremental synchronization in Snowflake processes only new or changed records—predictable performance and costs under control.

### End-to-end observability

Stop finding out that Customer X is failing only when the business team complains. Every run is logged with execution time, rows processed, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — so health scores and retention data stay reliable.

## Centralizing Customer X’s data in Snowflake has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Customer X connector, you automatically sync customer health, NPS, product usage, and churn data to Snowflake—with full observability into every run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Customer X to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Customer X data does Erathos sync to Snowflake?

Erathos syncs customer Health data, NPS, product usage, segments, churn risks, and Customer Experience interactions to Snowflake. Engagement scores and metrics are also automatically exported.

### How often does Erathos synchronize data from Customer X to Snowflake?

You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping Customer X’s pipeline efficient and Snowflake costs predictable.

### What happens if a Customer X synchronization fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Customer X connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Customer X to Snowflake and start syncing immediately—no credit card required.