# Blip + BigQuery

> Centralize Blip tickets, conversations, and interactions in BigQuery with Erathos. Analyze SLA, NPS, and support performance with data that is always up to date.

Source: https://www.erathos.com/en/pipelines/blip-bigquery
Em português: https://www.erathos.com/pipelines/blip-bigquery

Blip is a chatbot creation and management platform that offers an effective approach to planning, organizing, and tracking the progress of automated interactions. Snowflake is a cloud-based data warehousing, integration, and analytics platform, offering scalability, flexibility, and cost efficiency.

With Erathos, your Blip data lands in BigQuery within minutes, ready to be joined with other business data sources in ad-hoc queries, without your team having to manage any ingestion infrastructure.

### What Blip data does Erathos sync with Snowflake?

The integration automatically syncs the main Blip objects:

- **Tickets** status, priority, assignee, and resolution time
- **Interactions** messages, responses, and conversation history
- **Agents** individual performance and workload
- **SLAs** compliance, violations, and metrics by category
- **CSAT** satisfaction ratings and customer feedback
- **Tags and categories** taxonomy of contact reasons

### Why sync Blip with BigQuery?

In BigQuery, you can join Blip data with other business sources, running ad-hoc queries on massive volumes in seconds, all without managing infrastructure.

### How it works

Erathos connects to Blip via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Blip Connector ready to use

Connect Blip to BigQuery in minutes. Tickets, interactions, SLAs, and agent data are automatically synchronized—ready for analysis without manual processing.

### Total control over your Blip pipelines

Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.

### End-to-end observability

No more finding out about Blip failures only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.

## Centralizing Blip data in BigQuery has never been so simple

Erathos is a data ingestion platform for support and data teams. With the Blip connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in BigQuery—support data always available for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Blip to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What data from Blip does Erathos sync to BigQuery?

Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction ratings (CSAT) from Blip to BigQuery. Custom ticket fields and service categories are also exported automatically.

### How often does Erathos synchronize data from Blip to BigQuery?

You can configure the synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Blip pipeline efficient and BigQuery costs predictable.

### What happens if a Blip synchronization fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Blip connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Blip to BigQuery and start syncing immediately—no credit card required.